TERMS AND CONDITIONS

 

CUSTOMER SERVICE 

Please contact TheAlyseCollection@gmail.com for any questions or concerns you may have. 



RETURNS & EXCHANGES

Since every product we make is made to order, all items are final sale. All online orders are also final sale

If for any reason you are unhappy with us or any item you have bought, please e-mail TheAlyseCollection.com and we will do our best to make you satisfied.       No refunds will be issued - only merchandise credit with unexpected circumstances. 


ONLINE ORDERS

Once an item is placed online we are unable to make any changes or cancellations. 

When an order is placed you will recieve an e-mail from us notifying you that we received your order and when it will ship out. 


SIZING 

All of our bracelets are one size fits most, they are made with elastic string and can be stretched to fit on almost any wrist. However if you have any questions about the size of the bracelet  please e-mail TheAlyseCollection@gmail.com prior to placing your order. 


CUSTOM ORDERS

Every product is handmade and unique. Therefore we cannot make another necklace and or bracelet because of the stone variation. However, we may add another item that is similar again on our site eventually. Please e-mail us if you have any questions or concerns.

Saw something you loved before and don't see it now? - Please email us if you would to place a custom order

Any modifications to necklaces cannot be accepted. However, modifications to beaded charm or chunky bracelets can be but please e-mail us.

All custom orders can be done for an extra custom fee of $15 - 30, depending on the item and stone. Please email us with any questions or concerns.